Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error
Lab Automated Upload Error Notification Email Preferences - Labsync
Options
Go to last post Go to first unread
Previous Topic Next Topic
REV2015  
#1 Posted : Thursday, June 17, 2021 1:24:11 PM(UTC)
REV2015
Rank: Member

Reputation:

Groups: Registered
Posts: 26

Thanks: 1 times

Hi guys,

Via Labsync, when the project ID on a lab report matches with a project ID in the database and there are errors relating to duplictae data or missing fields, admins are emailed with the error notifications. Is there a way to restrict these notification only to the PM nomniated on the Project under users or just the project team?

If not it would be good to have the flexibility to do so, so that admins can focus on other matters, such as when lab reports aren't usccessfully linked to projects.

Thanks
Back to top

Wanna join the discussion?! Login to your ESdat Forums forum accountor Register a new forum account.
Back to top  
Nick Support  
#2 Posted : Thursday, June 17, 2021 5:00:23 PM(UTC)
Nick Support
Rank: Administration

Reputation:

Groups: Registered, Administrators
Posts: 327
Canada

Was thanked: 29 time(s) in 29 post(s)

Hi,

One of the intended purposes of LabSync is to observe recurring import errors and have this reported back to the lab so they can be addressed and they don't continue.  This can't really be managed at a Project Manager level, as it needs an overview of all the errors, which is why Admin users recieve these notifications.

If you are seeing recurring errors that aren't being resolved, you can also reach out directly to your LabSync/EScIS support.

There is also a setting (Settings – Lab Uploads) that allows LabSync support to automatically receive notifications of lab report errors.  LabSync support will then follow up and work with the labs directly to resolve these errors.

Nick

Back to top
WWW
REV2015  
#3 Posted : Friday, June 18, 2021 5:07:55 PM(UTC)
REV2015
Rank: Member

Reputation:

Groups: Registered
Posts: 26

Thanks: 1 times

Hi Nick,

We kinda disgaree as our roles we work to are different than what you have defined. We have turned on the notifications and hope these errors go away because we have had them almost daily the past week.

Cheers
Back to top
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Powered by YAF.NET | YAF.NET © 2003-2024, Yet Another Forum.NET