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Vince  
#1 Posted : Monday, May 23, 2022 4:39:13 PM(UTC)
Vince
Rank: Newbie

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Australia

When opening ESdat on Windows 7 systems we get an error (as below) asking us to update. 

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I have installed the latest version via the portal (https://www.ESdat.net/DownLoadUpdates_SystemCodeCheck.aspx) using our system code, but the same error occurs. Windows 10 seems to be unaffected but Windows 7 systems have this issue.

Vince  
#2 Posted : Wednesday, May 25, 2022 3:23:21 PM(UTC)
Vince
Rank: Newbie

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Australia

Are you able to help with this issue? I emailed support@escis.com.au on Monday as well and still have not had a response or change in the issue
Kimberley_Support  
#3 Posted : Wednesday, May 25, 2022 4:10:13 PM(UTC)
Kimberley_Support
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Australia
Location: Sydney

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Hi Vince,

There has been a new version created which you will need to download to be able to use on Windows 7. Try downloading a new copy and it should work.

Kimberley

Vince  
#4 Posted : Friday, May 27, 2022 9:27:31 AM(UTC)
Vince
Rank: Newbie

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Australia

Thanks. The new version is working now
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