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jzoljan  
#1 Posted : Wednesday, January 29, 2020 12:31:51 PM(UTC)
jzoljan
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Hi, 

Lab report is showing no results when selecting Chem Tables (no filters are selected). Everything looks normal in the lab report details.

No issue with other reports from same lab.

Screenshot of error attached.

Any help would be much appreciated.

Regards

Edited by moderator Wednesday, January 29, 2020 2:01:20 PM(UTC)  | Reason: Not specified

Warwick Wood  
#2 Posted : Wednesday, January 29, 2020 2:00:07 PM(UTC)
Warwick Wood
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Location: Byron Bay

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Hi Justine,

In Lab Report Details you can download the lab files that were imported.

Downloading the lab files from there you can see one of the files is incorrectly named (it's actually an Excel file, not a csv)  It looks like the file was modfied by a user and then saved as an Excel file and then manually uploaded.  As there was no valid Chemistry csv file the results weren't imported. 

To avoid that, and just in general, it is best if you can have the lab send the results directly into your ESdat Online account, via your ESdat Lab Reports Email.

Your ESdat Email is given under Licencee Information - Details - Lab Reports Email Details.

Regards,

Warwick

Edited by user Wednesday, January 29, 2020 2:04:28 PM(UTC)  | Reason: Not specified

thanks 1 user thanked Warwick Wood for this useful post.
jzoljan on 1/29/2020(UTC)
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