Hi Damian,

When you click the Save option, do you get the following dialog box:

ESlog_Save.PNG (14kb) downloaded 2 time(s).

If not, do you have any browser extensions or security software that could be stopping this opening?

I'd recommend disabling any extensions and see if this resolves the issue.

It's also worth mentioning that ESlog saves as a file format called JSON.  This is simply a container for a text file and uses the extension JSON rather than txt.

If you click the "View Source" item from the menu do you see the dialog below:

ESlog_Source.PNG (70kb) downloaded 0 time(s).

If you do, you can copy this into a text editor and save it as a JSON file (if your text editor doesn't have this format just save as txt and edit the extension to JSON once saved).  Although this is just a workaround, it should allow you to save the logs without losing all your data.

Thanks,

Nick

Hi Damian,

It's great to hear you can save the files now (even if it is through a workaround).

Given that you do get the save dialog, I suspect that there may be some security software installed that may be intercepting the JSON file before it downloads.

You may want to check with your IT department if you have anything like zScaler installed, as this type of security software can cause all sorts of issues with downloads.

If this is the case, you will need to ask IT to add the ESlog website to your list of safe pages.

Thanks,

Nick