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phoebe  
#1 Posted : Tuesday, January 21, 2025 11:02:41 AM(UTC)
phoebe
Rank: Newbie

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Posts: 3
Australia

Hi,

A monitoring round has been auto-scheduling without fail for a year but has stopped. 

I have four different monitoring rounds which auto-generate. The other three were started later (so haven't run for a full year yet) but are still generating. 

How can I make it generate again, without making a whole identical new monitoring round up?

Kimberley_Support  
#2 Posted : Tuesday, January 21, 2025 12:16:29 PM(UTC)
Kimberley_Support
Rank: Administration

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Australia
Location: Sydney

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Was thanked: 7 time(s) in 7 post(s)

Hi Phoebe,

Your monitoring round schedule most likely has an end date set on the details page which has now past.

If you edit the end date in the schedule to a day in the future the monitoring rounds should auto create again.

I would suggest also checking your other schedules to ensure that monitoring rounds continue to be created.

If you need to manually create a monitoring round for a particular schedule you can do this from the Scheduled Dates tab on the Schedule details page.

Regards

Kimberley 

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